LEADING THE
FUTURE OF RETAIL

WITH SALESFORCE
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Offer a personalized customer experience across channels thanks to the BayBridgeDigital BayRetail solution on Salesforce

Bayretail© brings you to the New Retail Era by providing a 360° view of your customers and your teams as well as an omnichannel picture of your inventory. Bayretail is comprised of a Salesforce-based Retail Industry Solution for your head office along with an In-Store Management App for your stores.

Available today on multiple devices and on

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Discover our features

Clienteling

Performance & Reporting

Shopping Assistance

Report & Performance

Customer Follow-up & engagement Interactivity with
Email CRM / Marketing / Loyalty / Employee system
Appointment management CRM / Marketing / Loyalty / Employee system
SMS CRM / Marketing / Loyalty
Customer 360° Overview
Search Bar & Customer List CRM / Loyalty
New customer creation CRM
Customer profile CRM / Marketing / E-commerce / Order System
Loyalty status CRM / Loyalty / Marketing / Employee System
Opt-in Management CRM / Marketing / Loyalty
Customer preferences CRM / Marketing / Loyalty / PIM
Customer annual value CRM / Marketing / Loyalty
Purchase history (channel, type) CRM / Marketing / PIM / Order System
Brand Interactions
In-store visit creation CRM / Marketing
Past Store Visits CRM / Marketing / PIM / Order system
Online Visits CRM / Marketing / E-commerce / IMS
Online Browsing History CRM / Marketing / E-commerce / PIM
Abandoned Baskets CRM / Marketing / PIM / E-commerce
Customer Wishlists CRM / Loyalty / Marketing / PIM
Phygital Wishlists CRM / Loyalty / Marketing / PIM
General information Interactivity with
Store Lists CRM / Employee system
Store Profile CRM / Employee system
HQ Driven Operations
Store operations CRM / Marketing / Loyalty / Employee System
Store operations assignment CRM / Marketing / Loyalty / Employee System
Task Management CRM / Employee System
Corporate Communication
Chatter store group CRM / Employee System
Chatter global group CRM / Employee System
Store activity
Team assignation CRM / Employee System
Employee Profile CRM / Employee System
YTD sales overview CRM / Markting / Order System / IMS
Store customers CRM / Employee System / IMS
Store Visits History CRM / Marketing / PIM / Order System
Product inventory CRM / PIM / Order System
Current & Abandonned baskets CRM / Marketing / PIM
Order Management Interactivity with
Basket Management CRM / PIM / IMS / Order System
In Store Orders CRM / PIM / IMS / Order System / ERP
Store to Store Orders CRM / PIM / IMS / Order System / ERP / Employee System
Click and Collect Orders CRM / PIM / IMS / Order System / Employee System / E-Commerce
E-Reservation Orders CRM / PIM / IMS / Order System / Employee System / E-Commerce
Return policy CRM / PIM / Order System / Employee System
Product Demonstration
Product Search CRM / PIM / IMS
Product description & pictures CRM / PIM
Product (by category & segment) CRM / PIM
Multiple Pricebook & Currencies Management CRM / PIM
Unified Stock (Endless Aisle) CRM / ERP / Order System / PIM / IMS
Real Time Stock CRM / ERP / Order System / PIM / IMS
Low Stock Alerts CRM / ERP / Order System / PIM / IMS
Sales Interactivity with
Sales Dashboard (total, by store) CRM / Marketing / ERP / Order system
Basket Dashboard (overall, by store) CRM / Marketing / ERP / Order system
Customers
Top Customers CRM / Marketing / ERP / Employee System
New Customers Dashboard CRM / Marketing / ERP / Employee System
Mobile Adoption
User Logs CRM / Employee System
# customer account updates CRM / Employee System
# of appointments booked CRM / Employee System
# of emails send CRM / Employee System
Security
Profile & Data Hierarchy CRM / Employee System

A 360° CUSTOMER EXPERIENCE

Your retail staff needs access to an omnichannel solution. The prebuilt templates and retail scenarios included in Bayretail will serve the needs of your three main stakeholders through a seamless experience.

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Store associate

  • Create a 1to1 relationship thanks to real time access to customer profile and communication tools
  • Maximize time spent with the customer rather than looking for products/information
  • Support corporate marketing initiatives at local level
store-manager@3x

Store manager

  • Monitor store performance
  • Manage de store efficiently
  • Spread the brand image
crm@3x

CRM Manager

  • Provide a powerful CRM tool with 360 customer profile
  • Create, assign, and track in store operations (commercial, client list, marketing campaign)
  • Develop the CRM strategy

Crafted for various Retail Sectors:

fashion@3x

FASHION

luxury@3x

LUXURY

beauty@3x

BEAUTY

electronics@3x

ELECTRONICS

deco@3x

INTERIOR DECORATION

REQUEST A DEMO


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