BayBridgeDigital helps you increase customer satisfaction with Salesforce Service Cloud.

  • BayBridgeDigital supports you with strategic thinking about managing your customer relationships until the deployment of the Service Cloud solution in your company.
  • We carry out workshops to understand your current processes, your needs and the expectations of your customers to realize a project with high added value.
  • The methodology and agility of our teams make it possible to accelerate the delivery of projects.
Service Cloud
Service Cloud
  • BayBridgeDigital supports you with strategic thinking about managing your customer relationships until the deployment of the Service Cloud solution in your company.
  • We carry out workshops to understand your current processes, your needs and the expectations of your customers to realize a project with high added value.
  • The methodology and agility of our teams make it possible to accelerate the delivery of projects.

PAINTPOINTS

  • Lack of a 360 ° vision of customers
  • Customer experience « silted »
  • Lack of harmonization and automation of customer relationship management processes
  • Lack of traceability of the customer relationship management activity
  • Non-capitalization of team knowledge on case resolution
  • Non-centralized information between teams and lack of visibility on all activities

SOLUTION

Service Cloud is a customer service solution that allows you to manage all of your customers’ requests on a unified interface. This software guarantees a 360 ° view of your customers and a simplified collaboration between your teams. Cloud Service provides the tools you need to improve customer satisfaction.

FEATURES

Lightning Service Console

Customer service on social networks

Order and Asset Management

Query Management

Automation thanks to macros

Shared Knowledge Base

Omnichannel routing

Account Management and Contacts

Telephone integration

Custom reports and dashboards

BENEFITS   

Lightning Service Console

The implementation of harmonized and automated processes allow teams to optimize the processing of cases and free up time for high value-added tasks. Cases are better tracked and distributed according to the availability and skills of the agents of your team.

Team skills upgrade

The collective knowledge base allows teams to capitalize on past experiences and build skills.

Collaboration

The collaboration between the various teams of the company is simplified thanks to a Customer 360 ° vision and the sharing of information on a unified interface.

Multichannel interactions

You offer an uninterrupted experience to your customers by having the ability to manage their requests via your website, email, phone, and social networks.