ACCOR

The Accor group called on BayBridgeDigital because they were looking to unify the sales and customer service processes for their 4 entities: TELDAR, HCORPO, INFINTE & MILES ATTACK. Each entity needed to have specific CRM and Service environments with dedicated data and processes.

Achievements:

BayBridgeDigital created a single, consolidated and aggregated view of all customer information for all users at Accor. We also implemented a flexible & customized solution to dematerialize the sales activity and automate low value-added tasks as well as a new customer support platform for all brands, allowing efficient management of the different support channels, automated assignment & qualification of requests as well as monitoring of SLAs and customer engagement.