Bérénice

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BayBridgeDigital deployed an omichannel customer journey for Berenice.

Berenice has undergone major changes: new website, launch of its American stores... SMS and emailing were done with 2 distinct platforms, and did not offer deep functionalities (reporting, segmentation). To meet its objectives, Berenice was considering a marketing automation solution. Thus, marketing management would be improved, as well as emailing and SMS campaigns. BayBridgeDigital intervened with the aim of an overall performance optimization.

Achievements:

BayBridgeDigital set up the Cloud Marketing BU as well as SAP with a new domain name, created an IP warming campaign. We also created 3 marketing paths with supervision for 3 email templates, and finally we set up an optimized FTP for importing data into Marketing Cloud.