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Sisley wanted to have a better customer solution which can provide the customer service team with an optimized management of customer requests. At the same time, they wanted to implement a solution that would provide a 360° view of customers through a unique customer view.
Sisley is now able to manage customer requests , We have given them access to a 360° view of customers and performance tracking of the business through reports. We implemented a multi-channel solution to enrich the customer service, improved the operational efficiency of customer service, and a personalized beauty experience through Masterclasses and One-to-One Shopping Assistances.
